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Hi Tomasz, Thanks for the information. SLAC uses RT for computing related requests. I will suggest that we discuss joining BNL Atlas RT on our internal meeting on Wednesday. Do we need accounts at BNL in order to see and manage the queues of our site? regards, Wei Yang | [log in to unmask] | 650-926-3338(O) Tomasz Wlodek wrote: > Hi Yang, Stephen and Charles, > > I work in Brookhaven laboratory and I administer here our Request > Tracking system. (RT). Maybe you have heard of it. > > RT is a system for tracking trouble tickets from users. It is used to > support US Atlas Tier1 center as well as Rhic. After discussions in the > US Atlas computing it was agreed that we should also support the Tier2 > centers ticketing systems. > > So far we have created ticket queues for US Atlas Tier2 centers - MW, > NE, GL and SW. Users can submit problem reports about those centers by > e-mail (for example to send a troube report about MW center you just > mail to [log in to unmask]) and then experts from each of the > centers can respont to the tickets. > > So far all the Tier2 centers have joined expert of the Western center, > which is Slac (ie you). I thought you might be interested to join. If > you would like to get expert access to our RT site and be able to > respond to problem reports from users, let me know. It is very easy and, > I believe, helpful. >